IIS Client Service F/M/NB


Ipsos is the leader in France for market research and opinion polls. An independent French group, founded in 1975, Ipsos now operates in 90 countries and provides the companies and institutions for which it works with the keys to understanding society, markets, citizens and consumers.

A mission that relies on digital disruption, the extension of fields of observation and continuous innovation to improve the finesse of analyzes.

Integrating Ipsos today means:

Choose an exciting profession at the heart of current issues and societal transformations.
Benefit from a multiplicity of learning opportunities in different sectors: marketing, advertising, media, politics, CRM, which integrate the latest digital and technological innovations.
Be given immediate responsibilities for studies with real prospects for professional development.
Evolve within an international group in which mobility opportunities are a reality.
To meet the new needs of its customers, Ipsos has more than 75 different services grouped into 17 Service Lines.

This new organization allows us to sharpen our expertise to provide our clients with precise answers to their questions, allowing us to be more specialized, rapid and consistent in all markets.

Job Description

We are looking for an IIS Client Service Manager to join our team based in Paris.
Ipsos Interactive Services (IIS) is the Ipsos center of online expertise for the Ipsos Group. The IIS Client Service own the overall relationship Ipsos France/IIS and liaise with the Ipsos Interactive Ser-vices departments to support the business with Proposals, Pricing and Products.
As a key member of the team, you communicate fluently in French and English. You enjoy dealing with customers always with the goal of representing Ipsos as a brand.
If you are interested in the challenge and believe you match with the profile expected,

Primary responsabilities
• Establish and maintain positive business relationships with local Ipsos
• Provide business analysis and recommendations for a better service & an increased busi-ness volume
• Facilitate communication between Research teams and IIS teams
• Increase local awareness of existing IIS products and capabilities
• Support with information on online research & best practices
• Provide knowledge of IIS panels and feasibility for research projects
• Provide sales support material to client account managers
• Work with Quotation and New Product Development groups to identify new business op-portunities (including new online research tools)
• Validate the specific pricing policies associated with accounts
• Provide insight on sample demands to feed into sample development management strate-gies

Preferred Experience

• Experience in managing client organizations or groups
• Strong market research knowledge and experience
• Financial knowledge & Business acumen
• Proven experience in customer service and negotiation
• Collaboration & Communication skills
• Ability to change and drive change with an open minded, proactive and flexible approach
• Demonstrated ability to plan effectively and work under pressure
• A results oriented mind
• Team spirit & strong leadership skills

Shape your future together with us!
We offer extensive induction and the opportunity to work in the international environment of an attractive market. You can expect a highly motivated, ambitious and dynamic team, challenges and exciting projects. You will be supported in your work by the entire team.

Additional Information

  • Contract Type: Full-Time
  • Location: Paris, France (75013)
  • Education Level: Master's Degree
  • Experience: > 5 years
  • Occasional remote authorized